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Knowledge exists in an organization as
tacit, explicit or captured knowledge. Captured
knowledge has been placed in a form that makes it useful to others in the
organization. Explicit knowledge consists of those things that we know we
know. Both captured and explicit knowledge are easier to deal with and are
often tackled first in a knowledge project through solutions such as
document management systems or skills databases. Tacit knowledge is the
most difficult to tap into and utilize. While often neglected in knowledge
management systems, it is probably the most important type of knowledge at
an organization’s disposal.
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| The Problem with Captured Knowledge |
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After you have extracted all you can, there
is still something left
The really important and useful information for improvement is too complex
to put on-line
- O’Dell & Grayson
Tacit knowledge that is articulated as information, ages rapidly
- Sveiby
Activities, events, achievements and resources imply knowledge assets that
may not otherwise be recognized
Knowledge acquired from implicit learning procedures is knowledge that, in
some raw fashion, is always ahead of the capability of its possessor to
explicate it
- quoted by Leonard & Sensiper
It is best not to write, but to talk when we wish to transfer knowledge
- Sveiby |
| Tapping in... |
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You need to find
indicators that will show the
potential tacit knowledge in your organization. Since you cannot ever know
all that your employees know, you need to examine their track record.
Those relevant experiences and their descriptions can point to those
people with the potential tacit knowledge needed. |
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